Customer Service Guide (Human Services Specialist 1) - Spanish language preferred
White City, OR White City, OR Full-time Full-time $2,823 - $4,073 a month $2,823 - $4,073 a month Initial Posting Date:
07/27/2023 Application Deadline:
08/10/2023 Agency:
Department of Human Services Salary Range:
$2,823 - $4,073 Position Type:
Employee Position Title:
Customer Service Guide (Human Services Specialist 1) - Spanish language preferred
Job Description:
Position Title:
Customer Service Guide (Human Services Specialist 1) - Spanish language preferred Applications accepted:
July 27th, 2023 - August 10th, 2023 Monthly Salary Range:
$2,823 - $4,073 Location:
White City, Oregon in office position (this is not a remote work position) We are proud to be an Equal Opportunity Employer.
We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias.
We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities.
We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S
community members, and others to apply.
Oregon Department of Human Services (ODHS), A place to belong and make a difference! When you join the ODHS , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning.
ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.
We are committed to building an antiracist and equitable agency.
Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do.
The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
We know that life is unpredictable and ODHS cares about keeping you well.
Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more! If you have federal student loan debt or are thinking of going back to school, then you might benefit from the Public Service Loan Forgiveness Program.
If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
Come join our Southern Oregon team in White City! Would you like a career that is both rewarding and provides an opportunity for career growth? If you have experience providing customer service in a fast-paced environment while obtaining information for needed services, then this may be the position for you! We are seeking a talented individual to serve as a Customer Service Guide at our White City Self Sufficiency office.
In this role you will aid individuals and families seeking services from our agency in-person, over the phone and online.
If you have bilingual language skills, you are encouraged to apply! Preference will be given to Spanish/English bilingual skills, but all languages are welcome and utilized to better serve our Oregonians.
We offer bilingual differential pay, which is an extra 5% of the employee's base pay upon passing test(s) evaluating your proficiency in a language other than English.
Please note, bilingual language skills are not required for this position.
To be considered for an interview, your application and/or resume must clearly show that you meet the minimum qualifications (required) and describe which of the essential attributes you possess (desired).
Your application and/or resume will be used when completing a pay equity assessment.
The pay equity assessment determines your pay rate/salary step, so complete and detailed history of work, education, and other experience is helpful.
Minimum qualifications / What you need to qualify:
Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
This experience must have involved a high volume of paperwork (e.
g.
, assuring information on forms is complete and accurate, completing necessary documents, etc.
).
College-level courses may be substituted for the experience on a year-for-year basis.
Essential attributes:
Customer Service:
Calm, professional demeanor that delivers quality customer service daily by telephone, in writing or in person.
Ability to demonstrate active listening and compassion to serve diverse customer needs.
Communication:
Experience explaining technical information such as complex rules, regulations, or procedures to customers who are unfamiliar with the subject and/or learn and communicate differently than you.
Commitment to team:
Demonstrated commitment to developing relationships that establish trust, approachability, and flexibility amongst individuals with diverse learning and communication styles.
Inclusive and respectful of others' contributions and ideas.
Computer skills:
Adept in usage and functionality of computers, web browsers, and Microsoft programs such as Excel spreadsheets.
Ability to learn and use multiple systems in tandem for research and tracking.
Organizational skills:
Ability to remain organized, have good time management skills, and prioritize work tasks and responsibilities appropriately in a fast paced, high productivity environment.
Application of laws, rules, & policies:
Ability to learn and accurately apply complex laws, rules, and policies to various types of cases or circumstances.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
The Self Sufficiency offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical programs, refugee services, and domestic violence services.
Summary of duties:
As a Customer Service Guide, you will be the first person of contact in most local offices for Oregonians and provide a welcoming environment for families while maintaining the front desk and providing financial desk responsibilities.
Your work will be through a trauma-informed lens to provide the best care.
You will support the office's infrastructure by supporting day-to-day operations and assisting families.
You will work directly with Oregonians to help the online Oregon Eligibility system for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Employment Related Day Care (ERDC), and Medicaid by phone or/and in person to resolve any questions or concerns.
Working conditions:
Work schedule is Monday - Friday 8am to 5pm on-site at the White City ODHS branch office.
Experience constant contact with the public, including contact with customers experiencing emotional and financial stress.
Experience high volume of computer work, using various computer programs in a fast-paced team environment.
Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
How to apply:
Please upload a resume or complete the work history profile.
Note:
Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
A cover letter is not required for this application.
However, you may attach one if you wish.
This may help the manager understand better how you possess the essential attributes.
Current State of Oregon employees:
Apply via your employee Workday account.
If you are not a current State of Oregon employee, view this application instructional video.
After you submit your application, you will have additional tasks to complete in Workday.
Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
Finalists for this position will be subject to a computerized criminal history and abuse check.
Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship.
Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Helpful information:
This position is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies.
The salary listed is the non-PERS qualifying salary range.
If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.
95%.
Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.
Have questions about Workday or want some tips on understanding the state application process? Check out our Oregon job opportunities page.
If you need an accommodation under the Americans with Disabilities Act, have questions or need assistance with the application process, please email Alissa Walker or call/text her at 503-519-1807.
Please be sure to include the job requisition number.
Come for a job.
Stay for a career.
Make a difference for a lifetime!.
Estimated Salary: $20 to $28 per hour based on qualifications.
07/27/2023 Application Deadline:
08/10/2023 Agency:
Department of Human Services Salary Range:
$2,823 - $4,073 Position Type:
Employee Position Title:
Customer Service Guide (Human Services Specialist 1) - Spanish language preferred
Job Description:
Position Title:
Customer Service Guide (Human Services Specialist 1) - Spanish language preferred Applications accepted:
July 27th, 2023 - August 10th, 2023 Monthly Salary Range:
$2,823 - $4,073 Location:
White City, Oregon in office position (this is not a remote work position) We are proud to be an Equal Opportunity Employer.
We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias.
We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities.
We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S
community members, and others to apply.
Oregon Department of Human Services (ODHS), A place to belong and make a difference! When you join the ODHS , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning.
ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.
We are committed to building an antiracist and equitable agency.
Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do.
The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
We know that life is unpredictable and ODHS cares about keeping you well.
Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more! If you have federal student loan debt or are thinking of going back to school, then you might benefit from the Public Service Loan Forgiveness Program.
If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
Come join our Southern Oregon team in White City! Would you like a career that is both rewarding and provides an opportunity for career growth? If you have experience providing customer service in a fast-paced environment while obtaining information for needed services, then this may be the position for you! We are seeking a talented individual to serve as a Customer Service Guide at our White City Self Sufficiency office.
In this role you will aid individuals and families seeking services from our agency in-person, over the phone and online.
If you have bilingual language skills, you are encouraged to apply! Preference will be given to Spanish/English bilingual skills, but all languages are welcome and utilized to better serve our Oregonians.
We offer bilingual differential pay, which is an extra 5% of the employee's base pay upon passing test(s) evaluating your proficiency in a language other than English.
Please note, bilingual language skills are not required for this position.
To be considered for an interview, your application and/or resume must clearly show that you meet the minimum qualifications (required) and describe which of the essential attributes you possess (desired).
Your application and/or resume will be used when completing a pay equity assessment.
The pay equity assessment determines your pay rate/salary step, so complete and detailed history of work, education, and other experience is helpful.
Minimum qualifications / What you need to qualify:
Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
This experience must have involved a high volume of paperwork (e.
g.
, assuring information on forms is complete and accurate, completing necessary documents, etc.
).
College-level courses may be substituted for the experience on a year-for-year basis.
Essential attributes:
Customer Service:
Calm, professional demeanor that delivers quality customer service daily by telephone, in writing or in person.
Ability to demonstrate active listening and compassion to serve diverse customer needs.
Communication:
Experience explaining technical information such as complex rules, regulations, or procedures to customers who are unfamiliar with the subject and/or learn and communicate differently than you.
Commitment to team:
Demonstrated commitment to developing relationships that establish trust, approachability, and flexibility amongst individuals with diverse learning and communication styles.
Inclusive and respectful of others' contributions and ideas.
Computer skills:
Adept in usage and functionality of computers, web browsers, and Microsoft programs such as Excel spreadsheets.
Ability to learn and use multiple systems in tandem for research and tracking.
Organizational skills:
Ability to remain organized, have good time management skills, and prioritize work tasks and responsibilities appropriately in a fast paced, high productivity environment.
Application of laws, rules, & policies:
Ability to learn and accurately apply complex laws, rules, and policies to various types of cases or circumstances.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
The Self Sufficiency offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical programs, refugee services, and domestic violence services.
Summary of duties:
As a Customer Service Guide, you will be the first person of contact in most local offices for Oregonians and provide a welcoming environment for families while maintaining the front desk and providing financial desk responsibilities.
Your work will be through a trauma-informed lens to provide the best care.
You will support the office's infrastructure by supporting day-to-day operations and assisting families.
You will work directly with Oregonians to help the online Oregon Eligibility system for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Employment Related Day Care (ERDC), and Medicaid by phone or/and in person to resolve any questions or concerns.
Working conditions:
Work schedule is Monday - Friday 8am to 5pm on-site at the White City ODHS branch office.
Experience constant contact with the public, including contact with customers experiencing emotional and financial stress.
Experience high volume of computer work, using various computer programs in a fast-paced team environment.
Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
How to apply:
Please upload a resume or complete the work history profile.
Note:
Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
A cover letter is not required for this application.
However, you may attach one if you wish.
This may help the manager understand better how you possess the essential attributes.
Current State of Oregon employees:
Apply via your employee Workday account.
If you are not a current State of Oregon employee, view this application instructional video.
After you submit your application, you will have additional tasks to complete in Workday.
Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
Finalists for this position will be subject to a computerized criminal history and abuse check.
Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship.
Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Helpful information:
This position is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies.
The salary listed is the non-PERS qualifying salary range.
If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.
95%.
Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.
Have questions about Workday or want some tips on understanding the state application process? Check out our Oregon job opportunities page.
If you need an accommodation under the Americans with Disabilities Act, have questions or need assistance with the application process, please email Alissa Walker or call/text her at 503-519-1807.
Please be sure to include the job requisition number.
Come for a job.
Stay for a career.
Make a difference for a lifetime!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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